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Onlineportal services
- Login & registration
- How do I access the GEMA Online Portal?
- Why can I not register with my e-mail address and my code?
- How do I obtain a code for linking my online account?
- Why do I need a code?
- What do I do if I have lost my code?
- What do I do if I have not received my code?
- Can you send the code to a different address?
- I have problems with the registration/linking process. What can I do?
- (I have received an activation code.) Where do I find my customer number?
- Whom can I contact if I have problems with the online access?
- I have no customer number yet. How do I register my event in the Online Portal?
- Two-factor authentication
- Do I have to use the two-factor authentication if I am a music user?
- Does this mean my data and my details were not protected before?
- Which methods can I use to log in?
- Do I get an authentication code by post?
- How long does it take to set up the two-factor authentication?
- What happens if I lose my mobile or if it no longer works?
- I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?
- I did not receive my conformation e-mail. What can I do?
- Can I receive the code on my mobile when I am abroad?
- What does two-factor authentication actually mean?
- Who helps me with questions or issues?
- Is there a method that you recommend? Which is the most secure?
- How long does it take to log in in the future?
- Do I need a smartphone for the two-factor authentication or is it sufficient to use my laptop?
- Is it sufficient to use my laptop?
- If I have decided to use a different method, can I still switch to another one at a later point in time?
- This is how it works
- What advantages do I get from the GEMA Online Portal?
- Why do I not see my contract in the portal?
- Can I link my email address to several customer numbers in the Online Portal?
- How can I save my e-mail address as an invoicing address or delete it?
- How can I report audience numbers and turnover after the event?
- How can I register my events?
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