My pay-out is not right, there are dates missing, or the number of works is incorrect. What can I do?
You can submit a claim for an incorrect pay-out quickly and easily by using our Online Portal: Log in to our Online Portal and click on the service Claims.
Do you not have access to the Online Portal yet? How to register: please view our registration instructions.
What you need to be aware of when submitting a claim and what functions you can use in the service during the claiming process is explained in our new video tutorial on claims.
You still have some questions that have not been answered in our tutorial? Then just take a look at our claims page. We collated everything you need to know about the topic of making claims for you.
Just in case that you cannot use the Online Portal, please get in touch. Our contact details are at the bottom of the page under “Need anymore help? Get in touch!”.
Additional information and all you need to know about submitting claims for each category is located here.
Good to know: You can access details of your royalty distribution, i.e. detailed statements (individual statements and usage lists) of all distributed performances and/or broadcasts and check them against your own files under the service GEMA Download on the Online Portal.
Need anymore help? Get in touch!
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