All e-mails that you send to one of the e-mail addresses email@example.com, firstname.lastname@example.org, email@example.com or firstname.lastname@example.org, go to our central mailbox Member Services. This mailbox is linked to exactly one e-mail address, namely email@example.com. As soon as we received your e-mail, you therefore receive a confirmation of receipt from firstname.lastname@example.org. At the same time, a case number is automatically added to the subject line in the confirmation of receipt. It always begins with a capital “I”. After that, there is a hyphen and digits. Example: I-123456
Internally, we forward your e-mail to the right contact person. If you have questions on the processing status or if you want to check anything else, we can locate the respective information with the help of this case number.