More questions? Search here:

When will I get my account statement?

If a posting (or a pay-out) has been made to your membership account in the current month, the account statement will be created on or after the third working day of the following month, made available in the Online Portal or sent out to you by post.

Need anymore help? Get in touch!

+49 (0) 30 726215-61

Mo - Thu: 9am to 5pm | Fr: 9am to 4pm