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Online Portal
- Registration & login
- Two-factor authentication
- How long does it take to set up the two-factor authentication?
- What happens if I lose my mobile or if it no longer works?
- I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?
- I did not receive my conformation e-mail. What can I do?
- Can I receive the code on my mobile when I am abroad?
- What does two-factor authentication actually mean?
- Why do I need the two-factor authentication?
- Who helps me with questions or issues?
- Does this mean my data and my details were not protected before?
- Why can publishers or sister organisations not use all available login methods (i.e. the same as, for example, composers and lyricists)?
- Is there a method that you recommend? Which is the most secure?
- How long does it take to log in in the future?
- May I share my account with my band?
- Do I need a smartphone for the two-factor authentication or is it sufficient to use my laptop?
- If I have decided to use a different method, can I still switch to another one at a later point in time?
- Can I continue to use the Online Portal in future without the 2FA method?
- Which methods can I use to log in?
- Can I deactivate the two-factor authentication as a creator?
- Do I get an authentication code by post?
- What happens if I am a creator and a publisher?
- I manage creators. How can I log in to their accounts?
- Authorisation
- Data
- Where do I find my membership number?
- Where do I find my customer number?
- Why can I not access my financial details via the Online Portal?
- How do I change my name details?
- How do I change my phone number?
- How do I notify you when I change my address?
- How do I change my bank details?
- How do I change my tax details?
- How to license sound recordings
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