How can I change an offer or parts thereof?

The easiest way for you to do this is to use our Online Portal:
 

  1. Log in and go to My contracts on the dashboard.
  2. For contracts with the status offer, you can adapt the offer via options.
  3. A free text field opens. Please enter a minimum of 10 and a maximum of 1,000 characters.
  4. You can upload an attachment via add attachment.  We only accept attachments in PDF format, with a total size no larger than 10 MB. There will be an error message if you try to upload the wrong format or files exceeding the size limit.
  5. Just click on send - that’s it!
     

We will send you a confirmation regarding your change request to your login email address.

You do not yet use the Online Portal? In that case, please register as a new user. Once you have registered, you can link your online account to your GEMA customer account.

You are not a customer yet?  Alternatively, you can also completed the online form amend my contract offer. We will be notified without delay and process your query.

 

 

Need anymore help? Get in touch!

030 1200210-53

Mon – Thu: 9am to 5pm
Fr: 9am to 4pm