If you are a customer already, go to the Online Portal:
- Log in and select My contracts on the dashboard.
- For contracts with the status Offer, you can adapt the offer via Options.
- Now indicate the non-use of the offer.
- Click on send - that’s it!
You will receive a confirmation from us afterwards.
You are not a customer yet? Alternatively, you can:
- Complete the online form amend my contract offer . Please indicate that you do not use the offer.
- Call +49 (0)30 120 021 053 and clarify the matter.