Whenever a rebate is suspended, it usually is because an association has not fulfilled its contractual obligations. The association is obliged to provide us with cooperative support through what is known as contract-based assistance. This includes, among other things, that your association must send us a list with its members on a regular basis. When this is done, the association must transmit personal data of association members in such a way that data protection is observed. If it does not meet these requirements, we can no longer process the data of association members and therefore not grant any rebates. Please therefore contact your association in order to resolve your matter.