You generally only receive an invoice from us if you have previously acquired a licence from us (for an event). If you have not objected to the licence upon receipt, we must assume that you are the event organiser and kindly ask you to pay the invoice.
If your case is different you can, of course, appeal. Please use the Online Portal for this purpose. In the area My invoices, you can select an invoice, apply for a change and explain your case. Finally, click on submit application , that’s it!