More questions? Search here:

I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?

Did you submit a second e-mail address when you registered your e-mail account in order to have us send you a new password to that address? If yes, then you can recreate the access by using that. 

If you had installed an additional factor apart from your e-mail address, you could also use it in order to provide a current e-mail address.

In case neither of these options apply, please send an e-mail to mitgliederservice@gema. (Reference: 2FA). We are also available to you around the clock by phone.

Need anymore help? Get in touch!

+49 (0) 30 726215-61

Mo - Thu: 9am to 5pm | Fr: 9am to 4pm