This could be due to various reasons:
- It is possible that there is no contractual relationship yet. You can notify us of certain music uses and register on the Online Portal, even without a contract.
- The contract might be filed under a different customer number.
You have not yet linked the Online Portal with the customer number. You must establish the link yourself. Please log on with your e-mail address and your password in the Online Portal.
- Next, please enter your GEMA customer number and the code you received from us.
Should the above-mentioned reasons not apply, our customer centre team is happy to help on +49 (0) 30 58 99 99 58.