Dealing with licensing agreements

Our goodwill provisions for customers whose businesses had to remain closed due to official administrative orders remain valid until further notice

Applications for a corona reimbursement (credit note) in relation to business closures in the context of closures ordered by the authorities can be submitted for the period from 1 January 2021 in the GEMA online portal.

Many music users have already been affected by closures ordered by the authorities for months. GEMA supports its customers by treating the agreements for these periods as dormant and by reimbursing the already paid licence fees for these periods as a sign of goodwill. In order to submit the application necessary for this, you will exclusively have our online portal at your disposal.

Please take the following information into consideration, as it affects the time-related allocation of the application to the reimbursements.

  • Periods relating to the year 2020: Applications for credit notes regarding continuous uses of music in the form of annual, quarterly or monthly agreements for the year 2020 can be uploaded online to www.gema.de/portal until 14 April 2021. After that, the option to receive credit notes for the previous year shall cease to exist.
  • Periods from 1 January 2021 onwards: For all closing times ordered by the authorities in the year 2021 (from 1 Jan until further notice), you have to submit your application via www.gema.de/portal in order to receive the respective credit note.


We continue to keep this voluntary support up due to the new lockdown measures decided upon by the federal government and the “Länder” on 23 March without acknowledging any legal precedents or legal obligations.

Please be aware that we need to reserve the right to end the voluntary payout of reimbursements at any time with a view to the further development of the pandemic and the basis of the resolutions of the federal government and the Länder.

Are you not registered yet for our online portal?

No problem - simply get to the goal in two steps:

  1. Register at www.gema.de/register as a music user. As soon as the registration has been confirmed and your personal password has been set, you can register.
  2. In order for us to be able to unambiguously and reliably assign your customer details to the new user profile, we kindly ask you to enter your customer number and the code.

 

If you have not received a code by post yet, please request this in the online portal once you have entered your customer number and an invoice or contract number. The code will be sent to the standard address by post.

You can now use all the functions of the online portal and inform us of the closing periods relating to your business in the area “My corona closing times”.

Important: Please keep the above-mentioned CODE in a safe place.  You can use it in future to authenticate yourself when you call GEMA by phone or grant access to the online portal to other staff members and colleagues of yours.

Do you have questions regarding the credit note or do you need our support when it comes to the registration process?

There are many answers in the FAQ section, but you can also call us. We are here for you 24/7, on +49 (0) 30 58 99 99 58.

Our tip: Our online portal offers you many other useful functions. You can register events there around the clock, download invoices, submit setlists or update your details. Give it a try and see for yourself!

Tiered schedule for the licensing of continuous uses - corona reimbursements (credit notes) for the 2020 financial year can be applied for up to and including 14 April 2021.

From which point in time onwards can applications for corona reimbursements for the year 2021 be submitted?
Any closing times relating to the year 2021 i.e. from 1 January 2021 onwards, customers of GEMA whose businesses had to close due to official administrative orders can submit an application for the respective credit notes.

In order to submit the application necessary for this, you will have to exclusively use our online portal. The access to the online portal and further details can be accessed here: www.gema.de/portal

Here you can enter the closure period for each business individually under “My corona closing times”. As soon as these details are available to us, you will get the respective credit note. You can also register in a few steps should you not have used the online portal until now.

My business has been closed since November 2020. Can I also apply for corona reimbursements (credit notes) retroactively?
The voluntary support by GEMA has already been initiated in March 2020. As such, GEMA wishes to draw the attention of its customers to the fact that applications for credit notes relating to the 2020 financial year must be submitted by 14 April 2021 online via gema.de. After that, the option to receive credit notes for the previous year will end.

The access to the online portal and further details is at: www.gema.de/portal

I do not know the GEMA online portal. How can I register?
No problem, you can register in the online portal in a few steps. Register at www.gema.de/register as a music user. As soon as the registration has been confirmed and your personal password has been set, you can register. In order for us to be able to unambiguously and reliably assign your customer details to the new user profile, we kindly ask you to enter your customer number and the code.
The access to the online portal and further details is at: www.gema.de/portal

The plan resolved by the federal government and the Länder on 23 March extends the lockdown until 18 April 2021. How does GEMA deal with that?
According to the decision of the federal government and the Länder, businesses, cultural and leisure institutions also won’t have any specific planning perspectives in the next few weeks.

GEMA thus continues to support its customers with the biggest goodwill and fairness in trade possible. For the period of business closures ordered by the authorities, GEMA continues to grant credit notes regarding continuous uses of music in the form of ongoing annual, quarterly and monthly agreements.

For all the closing times regarding the year 2021 (from 1 Jan until further notice), customers must submit a new application for the relevant credit notes via gema.de In order to submit the application necessary for this, you will exclusively have our online portal at your disposal. The access to the online portal and further details is on the GEMA website at: www.gema.de/portal

We are convinced that reducing contacts, using quick tests and vaccinations are the main instruments in combating the corona pandemic. Only then will it be possible to open all sectors step by step again.

There is no legal claim to reimbursements. Only in exceptional cases and when the requirements of Section 313 BGB (German Civil Code) have been fulfilled. GEMA reserves the right to end the voluntary payout of reimbursements at any time with a view to the further development of the pandemic and the basis of the resolutions of the federal government and the Länder.