Finances & bank details

Financial details

• Why can I not access my financial details via the Online Portal?

  GEMA will block access to financial data on the online portal if postal items sent to your registered address are returned as undeliverable. This measure is designed to provide special protection for your financial data in accordance with our data protection policy.

  To lift the block, please update your address on the GEMA online portal. To do this, go to ‘My Area’ under ‘My Details’, check your address and update it if necessary. If you are still unable to access the portal, please contact our Member Services, either by telephone on +49 (0)30 5899 9005 or by email at mitgliederservice@gema.de. Please have your membership number to hand so that we can assist you promptly.