More questions? Search here:

What happens if I lose my mobile or if it no longer works?

No problem whatsoever. In that case, just click on Verify with something else during the login process and select E-mail. Please enter the unique authentication code as a second factor.

If you have lost your smartphone, you can remove it as a second factor in the Online Portal in the section My details.

Need anymore help? Get in touch!

+49 (0) 30 726215-61

Mo - Thu: 9am to 5pm | Fr: 9am to 4pm