Why can I not access my financial details via the Online Portal?

GEMA blocks access to financial data on the online portal if postal items sent to a member are returned as undeliverable. This security measure is designed to protect your financial data should your whereabouts be unknown. Access is automatically blocked once the post has been returned. To restore access, update your address in the ‘Data’ section of the GEMA online portal or contact Member Services.

No activation/authorisation or missing authorisation:

A second reason may be that your access has not yet been fully activated or that you do not have authorisation for financial data (e.g. in the case of powers of attorney). Check under ‘My Portal Authorisations’ in the online portal to see which rights are assigned for financial data.

Further information is available on the ‘My Financial Data’ information page.