I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?

If, as a GEMA member, you no longer have access to the email account you use to log in to the GEMA online portal, we will update your login email address for you. This will allow you to continue using your GEMA account and view your details and statements online as usual.

If you can still log in to the online portal, please log in and go to ‘My Details’, then to ‘User Details’ and ‘Edit email address’, and enter your new email address there.

If you are unable to log in to the online portal, we will update your login email address for you. Please send us an email for verification to mitgliederservice@gema.de with the subject line ‘Change of login email’ and the following details:

• Your new email address Your membership number (if applicable)
• Your date of birth
• Your address

We will update your login email as soon as possible and then inform you by email.

For GEMA customers: If you no longer have access to your email account, you can of course also contact us by email. In this case, please briefly let us know in the email that it concerns a customer account on the online portal.