What should I do if a publishing employee has left the company but still has access to the portal?

As a publishing house, you must immediately notify us by email at mitgliederservice@gema.de of any former employees who have access to the GEMA online portal, as online access is personalised and non-transferable.

Before we delete the access, please provide us with the following information – also by email:

• Was the employee responsible for submitting sound files or setlists? We can transfer the data from these areas to an online account of your choice. Simply provide us with the email address of the account to which the data is to be transferred. We require a hand-signed confirmation for the transfer.
• Please also let us know when the employee ceased working for your publishing house and whether any other accounts should be removed.

As soon as we have received all the relevant information, we will make the necessary changes for you as quickly as possible.