Why do I not see my contract in the Online Portal?

Your contract will not appear on the GEMA online portal if you have not yet linked your customer number to your account. You can do this yourself: log in with your email address and password, and add the customer number in your account settings.  

There are two other possible reasons: you do not yet have a contractual relationship with GEMA, or the contract is registered under a different customer number to the one you are using. Even without an existing contract, you can register on the online portal and report music usage. If you have any further questions, please contact the GEMA Customer Centre on +49 (0) 30 58 99 99 58.