Onlineportal

Two-factor authentication

• I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?

  Did you submit a second e-mail address when you registered your e-mail account in order to have us send you a new password to that address? If yes, then you can restore the access by using it.
  
  If you had installed an additional factor apart from your e-mail address, you can also use it in order to provide a current e-mail address.

  In case neither of these options apply, please send an e-mail to kontakt@gema.de.  We are also available to you by phone.

• I did not receive my conformation e-mail. What can I do?

  Please also check your spam folder. If you do not find an e-mail in it, please click on Send again. It is possible that sending the mail takes up to three minutes.

• What does the two-factor authentication (2FA) mean and how do I have to use it?

  It means that you do not just log in with your e-mail address and your password but that there is a second factor on top of that. This may be a code which is generated, for example, via smartphone or is sent out by e-mail. So, even if someone does know your password, he or she cannot log in to your account. Two-factor authentication has been a standard for online banking for quite some time now.

  Logging in with the two-factor authentication is optional for customers. You can set it up and deactivate it at any time. You can find the setting up options on the Online Portal under My details. We recommend that you use the two-factor authentication in any case in order to protect yourself from identity theft and a leakage of sensitive data. In addition, your customer account is then optimally secured.

  Logging in should generally be as quick as before. Entering the second factors only takes a few moments.

• What happens if I lose my mobile or if it no longer works?

  No problem whatsoever.
  In that case, just click on Verify with something else during the login process and select E-mail. Please enter the unique authentication code as a second factor.

• What second factors are available and is there a method that you recommend?

  You can select between various variants when you log in using the two-factor authentication:

  • You request that the code is sent to you by e-mail
  • The desktop app on your PC generates a token which checks the login page automatically.
  • You generate the code by using an app on your smartphone
  • You receive a push notification on your mobile
     

  All selected methods for the two-factor authentication are absolutely safe. The most comfortable solution is to use the Okta Verify App on your mobile device or on your desktop.

  Furthermore, your details are safe at any point in time. The second factor provides additional security which has been standard practice in the online world for a while.