Onlineportal

This is how it works

• Can I link my email address to several customer numbers in the Online Portal?

  Yes, you can now also link your email address to several customer numbers in the Online Portal. (This was not possible previously but we are happy to oblige as this was on our customers’ wishlist and we are pleased to offer you this new functionality.)

  The good news: You can link new customer numbers to your email address yourself and you can also unlink them again. Apart from your customer number, all you need for this is your code. Do you have any questions about the code? We are happy to help.   

• Why do I not see my contract in the Online Portal?

  Your contract will not appear on the GEMA online portal if you have not yet linked your customer number to your account. You can do this yourself: log in with your email address and password, and add the customer number in your account settings.  

  There are two other possible reasons: you do not yet have a contractual relationship with GEMA, or the contract is registered under a different customer number to the one you are using. Even without an existing contract, you can register on the online portal and report music usage. If you have any further questions, please contact the GEMA Customer Centre on +49 (0) 30 58 99 99 58. 

• What advantages do I get from the GEMA Online Portal?

  The GEMA online portal enables you to manage all music-related notifications and contract details digitally within a single centralised system. There, you can:

  • notify us of events or background music
  • submit setlists/playlists,
  • change your customer details,
  • download invoices,
  • check your account balance,
  • manage your events and contracts,
  • file an application for appropriateness,
  • lodge a complaint (under Request a change)

  The structured digital submission process reduces the processing time for your enquiries compared to notifications sent by post or made by telephone. All contracts and events remain permanently displayed in the online portal and can be updated at any time. 

• How can I save my e-mail address as an invoicing address or delete it?

  You can manage your email address as the billing address in the GEMA online portal using the ‘My Details’ service under ‘My email addresses’ by ticking or unticking the relevant box. Once you have registered on the online portal, we will, in the interests of sustainability, send invoices exclusively by email; it is no longer possible to switch to postal delivery via the system. However, you can specify an alternative email address as the invoice recipient at any time. To do this, add the new address under ‘My email addresses’ and tick the ‘Invoice address’ box. The previous invoice address is deactivated by unticking the box.

  You can also find instructions on how to make this change in our video from 01:52.

• How can I register my events?

  You can register an event in our Online Portal with just a few clicks.

  1. Select the type of your event.
  2. Calculate the price for your event and log in/register again.
  3. Enter your details and finalise complete your notification.

  You can find out more about events on our Register your event page.
• How can I report audience numbers and turnover after the event?

  You have 2 options:

  1. In your dashboard, below the tiles, there is a list of the events with missing details. You can provide the missing details via Submit details.
  2. You can set the status filter on Submit details in the area My events and are thus shown the events with a link for retroactive submissions.