I am a member of an association. Why do I not receive a price rebate in the offer?
We grant members of associations a general agreement rebate. A precondition for this is that your association has notified us in time about your membership. Only then can we grant a rebate. Important: As a rule, we guarantee the entry of the registration data in the system within 5 working days after receipt of the association's notification.
Please therefore check with your association if they have already notified us of your membership with them.
a) If no notification has been made yet: Your association notifies us of your membership with them via a standardised Excel form. (Important: The association must notify us of your membership with them and use the form to do so.) Your association can access the form on our page for general agreement partners.
Once your association has notified us of your membership with them, please wait for 5 days until the details have been entered into the system. After that, you can request that your offer is changed (see change offer or parts thereof).
b) If a notification has been received, you can of course go ahead and amend the offer (see change offer or parts thereof).
We will then be happy to comply with your change request.
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