I received an offer by mistake, what shall I do now?

If you have received a GEMA contract offer in error, you can mark it as ‘not accepted’ via the online portal and thereby reject it. If you are already a customer, go to the online portal:

1. Log in and select ‘My Contracts’ on the dashboard.
2. For contracts with the status ‘Offer’, you can customise the offer via the ‘Options’ menu.
3. Now indicate that you do not wish to accept the offer.
4. Click ‘Submit’ and you’re done.

You will then receive a confirmation from us.

If you are a new customer and have not yet registered on the online portal, please register. You can then link your online account to your GEMA customer account. To do this, use the GEMA customer number you received with the contract offer. You can find out more under ‘Registration’.

If we do not receive a response from you, the offer will be deemed not to have been accepted once the deadline stated in the letter has expired.