More questions? Search here:

I received an offer by mistake, what shall I do now?

If you are a customer already, go to the Online Portal:

  1. Log in and select My contracts on the dashboard.
  2. For contracts with the status Offer, you can adapt the offer via Options.
  3. Now indicate the non-use of the offer.
  4. Click on Submit - that’s it!

You will receive a confirmation from us afterwards.

Additional information on your changes are included in our video from 01:37 onwards.

If you are not yet registered as a new customer in our Online Portal, just sign up . After that, link your online account with your GEMA customer account. To do this, use the customer number we sent to you with the contract offer. Find out more at how to sign up.
GEMA Onlineportal Veranstaltung und Verträge verwalten

Need anymore help? Get in touch!

+49 (0) 30 1200210-53

Monday to Friday: 7am until 6pm