Onlineportal

Login & registration

• I have problems with the registration/linking process on the GEMA online portal. What can I do?

  Registration and login issues on the GEMA online portal are often caused by unsupported browsers or incorrect login details. Please use the latest version of Firefox, Google Chrome, Safari or Edge.

  When registering, please use your personal first name and surname without any special characters – company names are not permitted, as access is personalised. Use a secure password and ensure it meets the requirements specified in the form.

  If you do not receive a confirmation email, please check your spam folder. If the confirmation link has already been used, an error message may appear when you click it again. In this case, please request a new email via the ‘Forgotten password’ option.

• Why can I not register with my e-mail address and my code?

  It is not possible to register using an email address and a code. The code sent to you is to be used solely for linking the online portal to your customer account. To register on the GEMA online portal for the first time, you must first create a personal password containing at least 10 characters, one uppercase letter, one lowercase letter and one number. Once you have set your password, log in using your customer number and the linking code sent to you by post to access your customer data. The code does not replace your password and cannot be used as your initial password.

• (I have received an activation code.) Where do I find my customer number?

  Your customer number is at the top right-hand corner, next to the address on an invoice.

• Why do I need the GEMA code for music users?

  The GEMA code is a personal identifier that you, as a customer, receive when you register on the GEMA online portal.

  • You use this code to link your online portal account to your customer details held by GEMA.
  • You can use the code to grant access rights to employees or colleagues via the user management function in the portal.

  • When making enquiries to GEMA by telephone, the code serves as an additional authentication factor for identity verification, alongside your membership number.

  The code is personal to you and must not be disclosed to third parties outside your organisation. 

• Can you send the code to a different address?

  For technical reasons and reasons of data protection, we can only send the code to the main address/standard address. Sending out the code via e-mail is also not possible for reasons of data protection.

• I have no customer number yet. How do I register my event in the Online Portal?

  You register your event in the Online Portal and we then inform you about the customer number.
  
  This is how it’s done:

  1. Just log into the  Online Portal or re-register.
  2. If you are asked for your customer number, just click on Next without a customer number.
  3. In the Dashboard, please select Price calculator & Registration.
  4. Enter the details of your event and complete the registration.
• What do I do if I have not received my code?

  In that case, create an online account first and then request a code yourself, indicating your customer number and an invoice or contract number. 
  
  Should this not work, our customer centre team is happy to help on +49 (0) 30 58 99 99 58.

• What do I do if I have lost my code?

  The code is always dispatched by post for reasons of data protection. Please expect a delivery time of three days.

  Here we distinguish two cases:
  
  a) If you wish to obtain the same code again and have not yet linked the Online Portal with the customer account, you can directly request the code in the Online Portal. Log in and the screen below will appear. Now, click on No code received yet? (This also applies if you have lost your code).

  b) If you have already linked the Online Portal and the customer account, our customer centre team will assist you under +49 (0)30 58 99 99 58.
  
  Our tip: If you are not sure whether a link has been made yet, simply try it out online first.

• How do I obtain a code for linking my online account?

  If you have not yet received a code by post, you can request one in the Online Portal.

  1. Log in to the Online Portal with your e-mail address and password or register again.
  2. You will see a screen asking you to link your customer number. Click on No code received yet?.
  3. Select the invoice or contract number as the identification feature and enter this and your customer number.
  4. Now click on Send and you will receive the code by post to your main/standard address.
• How do I register on the GEMA online portal?

  You can access the Online Portal under the link  portal.gema.de. You can register for the Online Portal with these two simple steps:

  1. After clicking on Login/Register, you can log in with your e-mail address and password. If you do not yet have an account, click on Register here and log in with your first name, surname and e-mail address. You will receive an e-mail with a confirmation link. Follow the link, set your personal password and log in.
  2. In order to link your customer details with your Online Portal account, please enter your customer number and the code you have been provided with.

  You can now make full use of the Online Portal and do most of your tasks yourself in a simple and quick manner.

• Whom can I contact if I have problems with the online access?

  We are happy to help you monday to friday from 07:00 - 18:00 by phone on +49 (0) 30 58 99 99 58.