22.10.2021How do I change my contact details?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm How do I change my contact details? Change your contact details in the Online Portal under the service My details in
22.10.2021How do I change my name details?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm How do I change my name details? Change your name in the Online Portal under My details in the area My member
22.10.2021Why can I not access my financial details via the Online Portal?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm Why can I not access my financial details via the Online Portal? Have you possibly moved and not communicated your new
22.10.2021Which rights do I assign to GEMA with the Deed of Assignment?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm Which rights do I assign to GEMA with the Deed of Assignment? You assign to us as a trustee all rights in your works
22.10.2021Where can I view details on my pay-out?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm Where can I view details on my pay-out? You can access detailed breakdowns (individual statements and usage statements)
22.10.2021Which categories are paid out? Which belong to performing rights, broadcasting rights and mechanical rights?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm Which categories are paid out? Which belong to performing rights, broadcasting rights and mechanical rights? These
22.10.2021Why do I no longer receive account statements in the post?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm Why do I no longer receive account statements in the post? If you have registered for the online portal, you can also
22.10.2021My account statement shows “BK Guthaben” [credit], but the amount is followed by an“S“ for Soll [debit]. Why?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm My account statement shows “BK Guthaben” [credit], but the amount is followed by an“S“ for Soll [debit]. Why? In this
22.10.2021How do I obtain a copy of my account statements?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm How do I obtain a copy of my account statements? You can print out copies in the Online Portal under My financial
22.10.2021My account statement shows “Your tax ID: was not declared“ or “Your UST [VAT] ID No: was not declared”. What does this mean?
Mon - Thu: 9.00 am to 5.00 pm Fri: 9.00 am to 4.00 pm My account statement shows “Your tax ID: was not declared“ or “Your UST [VAT] ID No: was not declared”. What does this
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