Online Portal

Two-factor authentication

• Can I receive the code on my mobile when I am abroad?
• Do I get an authentication code by post?
• Do I need a smartphone for the two-factor authentication or is it sufficient to use my laptop?
• May I share my account with my band?
• Is there a method that you recommend? Which is the most secure?
• I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?
• I manage creators. How can I log in to their accounts?
• Can I deactivate the two-factor authentication as a creator?
• Can I continue to use the Online Portal in future without the 2FA method?
• I did not receive my conformation e-mail. What can I do?
• Why do I need the two-factor authentication?
• Why can publishers or sister organisations not use all available login methods (i.e. the same as, for example, composers and lyricists)?
• What does two-factor authentication actually mean?
• What happens if I am a creator and a publisher?
• What happens if I lose my mobile or if it no longer works?
• Which methods can I use to log in?
• If I have decided to use a different method, can I still switch to another one at a later point in time?
• Who helps me with questions or issues?
• How long does it take to log in in the future?
• How long does it take to set up the two-factor authentication?

Data

• Where do I find my customer number?
• Why can I not access my financial details via the Online Portal?
• How do I notify you when I change my address?
• How do I change my bank details?
• How do I change my tax details?
• How do I change my phone number?
• How do I change my name details?
• Where do I find my membership number?

Registration & login

• I have forgotten my password. How can I assign a new one?
• I have entered my password incorrectly too often. What do I have to do?
• I have recently registered as an online portal user. Why have I not yet received a Deed of Assignment?
• How do I register for the Online Portal? And how do I activate my online services?

Setlists

• When do I need to submit a setlist (playlist)?
• What is a setlist?
• How do I submit a setlist?

How to license sound recordings

• How can I register audio recordings and audiovisual recordings?

Authorisation

• Do I need an authorisation for third parties to access the online portal?
• Why can’t I change permissions for a member in the Online Portal?
• What is an admin power of attorney (POA)?
• How can I terminate online authorisations for one or several persons?
• How can I receive or grant a power of attorney (POA) for the Online Portal?