Contracts & offers

Offers

• I am a member of an association. Why do I not receive a price rebate in the offer?

  If no discount appears in the quote, this is usually due to one of the following reasons:

  Your association does not (yet) have a collective agreement with GEMA: The discount only applies to members of associations with which we have concluded a collective agreement.

  Your membership has not (yet) been registered with GEMA: Even if a collective agreement is in place, we can only apply the discount if your association has registered you with us correctly and in good time. This means: your association must register you with us using the official GEMA form. The discount can only be applied from the next invoice onwards once you have been entered into our system. Only then will the collective agreement discount appear automatically on the quote or invoice. Please therefore check with your organisation to see if it has already registered you.

  a) If you have not yet been registered: Your organisation must register you with us using a standardised Excel form. (Important: The organisation must register you using this form.) Your organisation can find it on our page for collective agreement partners. If your association has registered you, you are welcome to have your quote amended (see ‘Amending a quote or its components’). 

  b) If you have been registered, you can, of course, have the quote adjusted (see ‘Amending a quote or its components’). We will be happy to make the change.

• The offer period is incorrect. How can I change that?

  You can do this yourself by simply using our Online Portal. If you already are a customer, please log in and go to My contracts. This is where you find “contracts” in the Offer status. You can adapt the offer via Options.
  
  Please note in the free text field that the offer period is incorrect, and what period should be applicable instead. After that, simply click on Submit.
  
  We will send a message to your login email address with a confirmation of your change request.
  
  Are you a new customer and not using our Online Portal yet? Just sign up  as a new customer and link your online account with the GEMA customer number. They were sent to you with the contract offer. More on this in our manual how to sign up. 

• The duration in the offer is incorrect. How can I change that?

  This is something that is easy to resolve in the Online Portal. If you already are a customer, please log in and go to My contracts. For “contracts” with status Offer, you can now adapt the offer via Options.
  
  A free text field opens. Please enter that the accounting cycle is incorrect and what cycle you want in future. Simply click on Submit.
  
  We will send you a confirmation regarding your change request to your login email address.
  
  Are you a new customer and not using our Online Portal yet? Just sign up  as a new customer. After that, you can link your online account to your GEMA customer account. To do this, you use the customer number which we sent to you with the contract offer.
  
  There is also a manual how to sign up.

• I received an offer by mistake, what shall I do now?

  If you are a customer already, go to the Online Portal:

  1. Log in and select My contracts on the dashboard.
  2. For contracts with the status Offer, you can adapt the offer via Options.
  3. Now indicate the non-use of the offer.
  4. Click on Submit - that’s it!

  You will receive a confirmation from us afterwards.
  
  If you are not yet registered as a new customer in our Online Portal, just sign up . After that, link your online account with your GEMA customer account. To do this, use the customer number we sent to you with the contract offer. Find out more at how to sign up.
   

• How can I change the name to which the offer has been made out to?

  If you are a customer already, you can do this in the (see change offer or parts thereof).
  
  Otherwise, please use the online form amend my contract offer. You can provide us the correct name in the free text field.

• How can I change an offer or parts thereof?

  You can amend offers with the contract status ‘Offer’ yourself via the GEMA online portal:

  1. Log in, select the relevant contract under ‘My Contracts‘ and use the ‘Amend offer’ function..
  2. In the free-text field, enter your requested changes using a minimum of 10 and a maximum of 1,000 characters. You may also upload an attachment in PDF format with a maximum file size of 10 MB.
  3. Once you have clicked ‘Submit’, you will receive a confirmation email at your login email address.

  We will send you a confirmation regarding your change request to your login email address.
  
  Not yet using the GEMA Online Portal? Then register as a new user. Once you have registered, you can link your online account to your GEMA customer account.

• Where do I find my contract offer and how can I accept it?

  Your contract offer can be viewed in our Online Portal:
   

  1. Log in and go to My contracts in the dashboard.
  2. For contracts with the status Offer you can adapt the offer by selecting Options.
  3. A modal dialogue opens. Please enter your payment method and add your bank details, where applicable.
  4. Please accept the General Terms and Conditions.
  5. Simply click on Accept offer and you’re done!

  We will send you a confirmation regarding your offer acceptance to your login email address.

  Here you will find an explanatory video on how to accept a contract in the GEMA onlineportal

  You do not yet use the Online Portal? In that case, please register as a new user. Once you have registered, you can link your online account to your GEMA customer account.