Onlineportal

Two-factor authentication

• I had opted for my e-mail and a password to login. I no longer have access to my e-mail account. What do I do now?
• I did not receive my conformation e-mail. What can I do?
• What does the two-factor authentication (2FA) mean and how do I have to use it?
• What happens if I lose my mobile or if it no longer works?
• What second factors are available and is there a method that you recommend?

Login & registration

• (I have received an activation code.) Where do I find my customer number?
• I have problems with the registration/linking process. What can I do?
• I have no customer number yet. How do I register my event in the Online Portal?
• Can you send the code to a different address?
• Why can I not register with my e-mail address and my code?
• What do I do if I have not received my code?
• What do I do if I have lost my code?
• How do I obtain a code for linking my online account?
• How do I register on the GEMA online portal?
• Why do I need a code?
• Whom can I contact if I have problems with the online access?

This is how it works

• Can I link my email address to several customer numbers in the Online Portal?
• Why do I not see my contract in the portal?
• What advantages do I get from the GEMA Online Portal?
• How can I save my e-mail address as an invoicing address or delete it?
• How can I register my events?
• How can I report audience numbers and turnover after the event?