It is important to us that we provide you with a courteous service, process your matter swiftly and offer transparency when doing so. We have therefore introduced a new service system for you, our GEMA members, in order to process your queries even better. Many of you are already using the e-mail address email@example.com today. With the new system, we also process and reply to the e-mails that you send to firstname.lastname@example.org, email@example.com or firstname.lastname@example.org, depending on the nature of your query.
With the help of case numbers, both you and us can check the processing status in a transparent manner. We are also planning to expand this service further and will regularly report about such steps.
Do you have any further questions on the topic? The answer can be accessed in our Help & contact area.