Due to maintenance work, the Member Services hotline will only be available to a limited extent from Fri, 26 November, 1 pm to Mon, 29 November, 1 pm.

I have received a payment, but not an account statement yet. How can this be?

It is possible that the account statements are still on their way, they are usually only available a few days after the pay-out. The process is the following:
 

  1. Detailed breakdowns/statements are available via the GEMA Download.
  2. Money flows.
  3. The account statement will be issued and transferred (by post or the Online Portal)

Are you registered for the Online Portal? Then you can access your account statements there:
 

  1. Simply go to My financial details in the Online Portal.
  2. You can access this in the area My account statements.

Need anymore help? Get in touch!

030 726215-61

Mon - Thu: 9.00 am to 5.00 pm
Fri: 9.00 am to 4.00 pm