What do I do if I have not received my code?

In that case, create an online account first and then request a code yourself, indicating your customer number and an invoice or contract number. 

Should this not work, our customer centre team is happy to help on +49 (0) 30 58 99 99 58.


Need anymore help? Get in touch!

030 1200210-53

Mon – Thu: 9am to 5pm
Fr: 9am to 4pm